Do you have a physical store?
In order to maintain the premium quality without additional markup, we mainly focus on operating online in most of the regions.
You can shop our entire collection with the assistance from the 24/7 online customer service. We support the contiguous United States fast shipping and 14-day return policy to ensure that you will be fully satisfied with our products.
Can the indoor saunas be placed outside under covered patio?
Yes, it can, as long as the top and interior don’t get wet. You have to pay attention to the absolute rain protection of the top and bottom for an indoor sauna. Because the top panel of indoor sauna has wires, and the bottom has no raised and waterproof base.
Humidity has very little impact on the sauna, and if you can open the sauna weekly and let the heating panels work, this will prevent the moisture from deteriorating the appliances and wood.
While the outdoor sauna has more comprehensive waterproof protection. Pure Sauna Living outdoor saunas have even less impact because of the added water barrier and the sealant on windows.
How long does it take to heat to 149°F?
The 149F limit is an ETL safety standard built into the control panel. The 149 setting is perfect for prolonged infrared therapy sessions (up to 60 min.) while also taking user safety into account.
The temperature shown on the control panel represents the surface temperature of the infrared heating plate. If it displays 149F, the actual room temperature may have reached 180F. However, this is also dependent on the initial ambient temperature.
Ignoring the environment, the rate at which the sauna heats up is directly related to the power of the heating panels, but inversely related to the room of the sauna space. As a general guideline, it typically takes around 20 minutes to heat up from room temperature to 149F. However, if we consider the current temperature conditions, it will only take 15 minutes on a hot summer day and can take up to 30 minutes on a cold winter day. Additionally, the frequency of opening the door affects the temperature inside the sauna.
A good infrared sauna will not overheat your lungs. Ideally, you go inside when it’s only 25-28C (77-83F) and let the heat slowly rise while you sit inside. That way your body adapts to the rising heat. Once you start sweating, around the 37C mark (98.6F), you only need to stay inside a little while longer. Most people come out between 42-50C (108-122F).
Products
The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we’ll make sure to let you know when you will be able to order it again.
Does your sauna models come with near/mid/far infrared?
Our sauna has only far infrared. Far infrared are the most widely used in saunas. Far-infrared (FIR) are mainly used to treat soft tissue injuries that are more superficial and insensitive to thermal stimulation, such as superficial contusions and injuries to thinner parts of the soft tissue. Far-infrared is the closest of the wavelengths to the infrared heat given off by our own body. Far infrared waves penetrate into our body and activate the sweat glands. FIR resonates with your own body’s heat generation, allowing for deep heat and raising your core body temperature.
What kind of electrical source will I need and what size fuse?
Our saunas, except for 904VS/904VR 4-Person Outdoor Saunas, all saunas use the US 60HZ/120V/15A universal power supply, the length of the power cord is 3 meters (10 feet).
The 904VS/904VR 4-Person Outdoor Saunas is 60HZ/120V/20A, it is very safe to use 110V-120V power supply, and 30Amps circuit breaker required.
Does it come fully assembled? If not, what will I be responsible for?
The frame of the sauna is divided into 6 wooden boards assembled, respectively front and back, left and right, top and bottom boards, motor equipment and carbon heating panels and glass are installed on the boards.
You just need to put all the boards together in the order according to the instructions and plug in the circuit connectors between the boards and you are ready to use.
A strong person could install most infrared saunas alone. But two people can do it much more easily if they work together.
According to the honest feedback from customers, they will be installed in 20-30 minutes, we are very proud of the ease of installation.
Can I place these saunas on a carpeted area?
You can place the sauna in any area of your room, but be sure to pay attention to moisture protection and check the floor’s weight capacity.
What are the dimensions of the whole sauna, so I can be sure it fits in my home?
The dimensions of each model are different, find the dimensions in the Main Picture and Dimensions of the Product Page of your preferred sauna.